Cancellation & Modification Policy
We understand that sometimes you may need to make a change shortly after placing an order. Please read our cancellation and modification policy carefully to avoid any inconvenience.
1. How to Request a Change
- If you change your mind or need to modify your order, please reach out to us via our contact form or email us at [email protected].
- Include your order number and clearly state the modification or cancellation you wish to make.
- We will confirm via email once the change or cancellation is successfully processed.
2. Time Frame for Modification
- You can modify or cancel your order within a 4-hour window after placing it.
- After 4 hours, your order is locked for processing, and no changes or cancellations can be made.
3. Important Notes
- Design Changes May Delay Delivery: If your order includes custom design modifications, processing may take longer and delivery may be delayed.
- Personalized Orders Are Final: Personalized items are locked for production immediately after purchase. No changes (including shipping address) can be made once the order is submitted.
4. Acknowledgement
By completing your purchase, you acknowledge and agree to all terms stated in this policy.
If you have any questions, feel free to contact our support team at [email protected].